Our carriers deliver on business days unless otherwise noted.
Please note: All Rx products ship directly from our Virginia Distribution Center and may ship separately, via ground. All Rx products will require a signature upon delivery.
**Economy shipping service is only available to UPS approved residential addresses at this time.
Additional Shipping Information
Due to extended shipment time frames, most U.S. territories (like Puerto Rico and Guam) are not included in our two-day professional/three-day patient shipping guarantee. To place an international (outside U.S.) order, call 603.656.9778 or place your order online at emersonecologics.com. All international orders are charged UPS book rate (whenever possible). Emerson is not liable for delays or losses due to Customs or import taxes and is unable to refund shipping charges for orders that are denied entry.
Heat Sensitive Orders
Products requiring shipment in a cool environment (perishable and frozen items) are subject to special shipping procedures due to their sensitive nature to ensure customers receive products in good condition. Emerson recommends that heat sensitive products ship with Overnight delivery. Heat sensitive products ordered after 6:30 pm Thursday and before 6:30 pm on Friday will be shipped out Monday when Overnight delivery is requested.
Out of Stock Items
If an item ordered is out of stock, you will receive the remainder of your order with the out of stock item on back order. We will ship your out of stock item as soon as it is available, usually within 10–14 business days. You will only be charged for your out of stock item when it is shipped.
Products Not Eligible for Return
- Rx Products
- Special Order items (as indicated on product pages)
- Heat Sensitive Items
All prices are subject to change without notice. Not liable for errors or omissions.
Many of the brands Emerson Ecologics represents are formulated specifically for healthcare professionals and should not be available through online or conventional retailers. We fully support the resale policies and restrictions of all of our suppliers, and thus will place certain large orders on hold as we review the details to ensure the customer is in compliance with our suppliers' reseller policies. This may cause a short delay in processing these orders and affect shipment date by one day. If you have additional questions you can visit our Reseller Policies.