Standard Shipping

U.S. orders received by 6:30 pm EST are shipped the same business day they are placed. We pride ourselves on providing fast service at competitive prices. Our shipping and handling fee is a flat rate based on the total order amount (see standard shipping rates below). All professional U.S. orders sent standard shipping (via UPS) will be received within two (2) business days [patient orders within three (3) business days] - guaranteed. Orders shipped to US Post Office Boxes will ship via United States Postal Service (USPS) at the carrier book rate; delivery of these orders will be delayed by one (1) day. We also offer guaranteed Overnight and Saturday Overnight delivery at the carrier book rate (based on weight and distance).

U.S. Shipping Rates

NOTICE: Emerson is proud to guarantee two (2) business day delivery for professionals and three (3) business days for patients.

Professionals (Standard Rate)                                     Patients (Standard Rate)

Orders up to $39.99              $6.75                         Orders up to $39.99        $6.75
Orders $40.00 - $249.99        $9.25                         Orders over $40.00         $9.25
Orders over $250.00              Free Shipping

An additional $4.00 charge will be applied to all orders shipping to Alaska and Hawaii.
Quantity discounts and promotional offers are calculated before shipping and handling rates are applied.

International Orders

To place an international (outside U.S.) order, call 603.656.9778 or place your order online at emersonecologics.com. All international orders are charged UPS book rate (whenever possible). Emerson is not liable for delays or losses due to Customs or import taxes and is unable to refund shipping charges for orders that are denied entry.

Heat Sensitive Shipping Policy

Products requiring shipment in a cool environment (perishable and frozen items) are subject to special shipping procedures due to their sensitive nature to ensure customers receive products in good condition. Emerson recommends that heat sensitive products ship with Overnight delivery. Heat sensitive products ordered after 6:30 pm Thursday and before 6:30 pm on Friday will be shipped out Monday when Overnight delivery is requested. Heat sensitive items are not eligible for return credit.

Drop ship orders to patients are shipped to arrive within three (3) business days. Standard patient shipping rates apply.

Drop ship orders placed via phone, fax, email or mail will incur an additional handling fee of $3.50 per order (to appear within the shipping and handling charge). Web orders do not incur this drop ship handling fee.

Terms

Orders should be placed via phone or web with payment by MasterCard, Visa, Discover, American Express or COD. COD orders are charged an additional $9.00 processing fee and are available for U.S. delivery only. All mail orders need to be accompanied by a check or money order. Credit terms may also be available; please contact Customer Service for a credit application.

Special Order Items

Some products listed on our website and in our catalog are not kept in stock; these items are listed as ‘Special Order Items’ and are ordered upon your request. Special order items ship at the carrier’s book rate and are not eligible for return unless damaged.

Out of Stock Items

If an item ordered is out of stock, you will receive the remainder of your order with the out of stock item on back order. We will ship your out of stock item as soon as it is available, usually within 10–14 business days. You will only be charged for your out of stock item when it is shipped.

Price Changes

All prices are subject to change without notice. Not liable for errors or omissions.