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U.S. orders received by 6:30 pm ET are shipped the same business day
they are placed. We pride ourselves on providing fast service at a
reasonable price. Our shipping and handling fee is a flat rate and may
be waived for health care professionals if the order is large enough. All
professional U.S. orders are sent so you receive your orders within 2 business days and patient
orders within 3 business days, guaranteed. We also offer guaranteed overnight delivery
and Saturday overnight delivery at the carrier's book rate.
Professionals
$6.50................................Orders up to $39.99
$9.00................................Orders $40.00 - $249.99
Free Shipping.................Orders over $250.00
Patient Orders
$6.50................................Orders up to $39.99
$9.00................................Orders over $40.00
Quantity discounts and promotional offers are calculated before shipping and handling rates are applied.
A 1.5% fuel surcharge will be added to the value of each order
Products requiring shipment in a cool
environment are subject to special shipping procedures due to their
sensitive nature. We have these procedures to ensure customers continue to
receive our products in good condition. Emerson recommends that Heat
Sensitive Products ship out for overnight delivery. Customers who opt for
this service level will be extended a 25% discount on overnight book rates
with UPS. USPS orders will be billed at actual cost. Heat Sensitive
Products ordered after 6:30 PM EST Thursday or before 6:30 PM EST on Friday
will be shipped out Monday when the customer opts for overnight shipping.
Returns will not be allowed on any heat sensitive items that are not shipped
overnight unless the product was damaged when received and we are notified
within 24 hours of the time and date that the customer received their order.
(For our complete Heat Sensitive Shipping Policy Click Here.)
Orders may be placed by MasterCard,
Visa, Discover, American Express or COD. The COD charge is an
additional $8.50 and is only available
on U.S. orders. Mail orders should be accompanied by a check. Credit
terms may also be available; a credit application is required.
We accept unopened, unmarked bottles in
resalable condition of most products within 60 days. To
be fully credited for such returns you must call for a return authorization
number and also please include the invoice or the invoice number as well as
your name and the reason for the return. A restocking fee may be
applicable. Perishable items are non-returnable.
If you receive a package that has been damaged, please save
the original box and all its contents, and call us immediately with the
invoice number. We will do all we can to remedy the situation as soon
as possible.
If by chance an item you have ordered is out of stock, you
will receive your order with that item on back order. You will be
charged for your back order only when it is shipped. We will ship your back order as soon as
it is available, usually within 7-14 business days.
If you order an item from one of our manufacturers that we do not stock, we can
special order that item for you. Shipping on special order items is at the carrier's book rate.
To place a non-U.S. order, please call 01-603-656-9778
or fax to 01-603-656-9797. We are not liable for delays
or losses due to Customs or Import Taxes. We are not able to refund
shipping charges for orders that are denied entry.
All prices are subject to change without notice.
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