Customer Service
Shipping & Policies
FAQs

Customer Service

Our customer service team is here to provide prompt, friendly and knowledgeable service for all of your ordering needs. In addition to our customer service team, you can place your orders online or by using our toll free fax line. If you are calling after business hours please leave a message and we will return your call at our very first opportunity. We are committed to servicing you with the products you want, when you want them.

Customer Service Contact Information

US & Canada:
Toll Free Phone: 1.800.654.4432
Toll Free Fax: 1.800.718.7238


International:
Phone number: 01.603.656.9778
Fax number: 01.603.656.9797

Hours of Operation

Monday - Friday
8:30am – 8:00pm EST 
7:30am – 7:00pm CST
6:30am – 6:00pm MST
5:30am – 5:00pm PST



Emerson Ecologics is closed on the following days:

  • New Year’s Day (Monday 1/2/12)
  • Good Friday (Friday 4/6/12)
  • Memorial Day (Monday 5/28/12)
  • Independence Day (Wednesday 7/4/12)
  • Labor Day (Monday 9/3/12)
  • Thanksgiving Day (Thursday 11/22/12)
  • Day after Thanksgiving Day (Friday 11/23/12)
  • Christmas Eve (Monday 12/24/12)
  • Christmas Day (Tuesday 12/25/12)

Depending on how the holidays fall around weekends, Emerson Ecologics may be closed additional days. Please contact Customer Service for the most up to date schedule.


Looking for printable order forms? Click on the following:

Patient Order Form     Professional Order Form